Lightkeepers support
Contact us
- Email: [email protected]
- Post: Simpled Tech Limited, 2 Eastbourne Terrace, London W2 6LG, United Kingdom.
- Privacy: Our full privacy policy for Lightkeepers is not published yet. Until it is, email [email protected] with any question about your data.
About the game
Lightkeepers is a free one-on-one, real-time lantern-gathering duel. It has no ads and no purchases. There is no chat: players can only send preset emotes, and names are made up by the game.
Your progress
- How it's saved: your progress (trophies, records, rewards, decks) is saved on our server and tied to a random code on this device. There is no account.
- Don't lose it: go to Menu → "Keep your progress" to see your code and save it somewhere safe, such as a password manager.
- To restore it on a new device or browser, enter the code there.
- If you clear browser data or delete the app without saving the code, you lose access to that progress.
- Never send your code to anyone, including us.
- Delete it: email us and we will explain how to confirm the request without sending your code.
Common problems
- "Reconnecting…" or the match ended
- Matches run live on our server. If your connection drops for too long, the match may be forfeited. Check your connection and reopen the game.
- Progress not showing
- Use the same browser or device as before, or restore your saved code (see above).
- Something looks broken
- Email us with your device, your browser or iOS/Android version, and what happened.
Families
Lightkeepers is made for players of all ages, including children. It has no chat, no typed text, no ads, no purchases and no account. Any app-store age rating is set by the store from our answers to its questionnaire. Parents and carers can contact [email protected] about anything to do with a child's play or data.